5-Year Workmanship Warranty
Great Northern Home Exteriors provides a five-year workmanship warranty on qualifying window, door and siding installation work. It covers problems caused by how the contracted work was installed, beginning from the installation completion date.
What a Workmanship Warranty Actually Covers
A workmanship warranty applies to the installation work completed by GNHE. If a qualifying problem occurs because that contracted work was installed incorrectly, GNHE will inspect the concern and correct the covered workmanship without charging the original purchaser for the approved repair.
Installation Work
Coverage concerns the way the window, door or siding work was installed—not every future problem affecting that part of the home.
Five-Year Term
The workmanship period begins on the installation completion date and continues for five years, subject to the warranty conditions.
Inspection Before Approval
GNHE must inspect the reported concern and determine whether its cause falls within the workmanship warranty.
What GNHE Will Address Under an Approved Claim
When GNHE confirms that a problem resulted from covered installation workmanship, the affected area will be repaired or replaced as reasonably required to correct that workmanship.
- Correction of installation work that has failed during the five-year coverage period.
- Labour required to complete the approved workmanship repair.
- Capping, fasteners, caulking or related installation materials reasonably required for the covered correction.
- Review of the completed repair to confirm the addressed area is functioning as intended.
Problems Not Caused by Installation Workmanship
The workmanship warranty does not make GNHE responsible for every problem that may occur near an installed product. The cause of the concern must be identified before coverage can be determined.
- Product defects covered separately by the applicable manufacturer warranty.
- Damage caused by impact, misuse, accidents, vandalism or unauthorized alterations.
- Storms, flooding, fire, extreme weather or other external events.
- Building movement, settlement or failure of surrounding materials not installed by GNHE.
- Moisture or water entering from an unrelated roof, wall, plumbing or drainage source.
- Normal wear, required maintenance, owner-applied finishes or work completed by another contractor.
Coverage applies to the original purchaser at the original installation address and is subject to the terms provided with the contracted project.
Workmanship and Manufacturer Warranties Are Not the Same
GNHE Workmanship Warranty
This five-year coverage applies to qualifying installation work completed by GNHE. GNHE investigates and addresses an approved installation-related claim.
Manufacturer Product Warranty
Product components are covered according to the applicable manufacturer’s written terms, limitations and claim process. Coverage length can vary by product and component.
How a Workmanship Claim Is Reviewed
Contact GNHE
Provide your name, installation address, approximate installation date and a clear description of the concern.
Send Helpful Photos
Photographs can help us understand the location and urgency, but they do not replace an on-site inspection when one is required.
Allow GNHE to Inspect the Issue
We will arrange access to the affected area and identify whether the cause relates to installation, the product or another property condition.
Review the Coverage Decision
GNHE will explain what was found and whether the concern qualifies under the workmanship warranty or should follow a different warranty or repair process.
Schedule the Approved Repair
Covered workmanship will be corrected at no charge to the original purchaser. Scheduling depends on the issue, access, weather and required materials.
Have a Question About Previously Installed Work?
Contact GNHE with the installation address and a description of what you have noticed. We will review the project information and arrange the appropriate next step.